Refund policy

Return and Refund Policy – Shep and Shadow
At Shep and Shadow, we strive to ensure every order arrives in perfect condition. However, we understand that issues may arise, and we’re here to make the return process as clear and smooth as possible.

Eligibility for Returns
We accept returns within 30 days from the order date.

Returns are only accepted for items that arrive damaged or defective.

To qualify, you must provide clear photo and video evidence showing the damaged part of the item.

Return Process
Contact us at Shepandshadowcustomercare@gmail.com with your order number, photos, and videos of the item.

Once approved, send the item to our return warehouse address listed below.

After we receive and inspect the returned item, we’ll begin processing your refund.

Return Shipping Address
Warehouse Location:
Building No: NO.U6105
U8 Industrial Park, Xixiang St, Baoan
Shenzhen 518000, China

Please make sure to include your order number inside the return package.

Refund Timeline
Refunds will be issued to the original payment method used at checkout.

Please allow 3–5 business days for processing after the returned item has been received and verified.

Shipping Fee Policy
If the return request is made after 30 days, you will be responsible for the return shipping cost.

If you are returning an item for reasons other than damage (e.g. change of mind, wrong style/size/color), you will also cover the shipping fee.